Zuji, you suck
I used Zuji for the first time to book our flight to Fiji this Sunday. Never again! When choosing our inbound and outbound flights, I specifically chose the ones that had check-in baggage was included. After I booked and paid for everything, I found out that our outbound flight from Sydney with Virgin Australia didn’t actually include check-in baggage, and that I had to pay an extra $20 per person to add it! Our Qantas flight back to Sydney did include a check-in baggage allowance, but it wasn’t much use to us given we weren’t going to be able to bring any check-in baggage to start with!
Of course, the fact that the Virgin Australia flight was one of the ‘saver’ fares meant that I couldn’t make any amendments once I’d made the booking. So I called Zuji the day after to tell them about my situation. The person I spoke to said that he could speak to their tech department and confirm exactly what I had seen when I had made the booking. He said that he would call me within two days ‘at the latest’ to let me know what his findings were. So I waited. And waited. And waited. Nothing.
